Returns & Exchanges
At PlayOn Sports and Toys, we want you to be fully satisfied with your gear; if your purchase isn't a perfect fit, you can return it within 30 days of delivery. All items must be in their original packaging and unused condition to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your sports gear or toys in the original box, ensuring all tags, manuals, and accessories are included to prevent damage during transit.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned equipment, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing